Using Customer Provided Phones

From Fonality Help

This article outlines our re-provisioning policy.

1. Only supported phones will be accepted for reprogramming (reprovisioning). See section "Can I Provide my Own Phones?" on the Fonality web site's Pricing page
2. All phones must already be running SIP firmware (No Skinny SCCP, MGCP, H323, etc.)
3. Phone configuration must not be locked. Passwords must be provided for each phone.
4. If phones do not meet above restrictions the order will be rejected.
5. Costs:
   1. Re-provisioning (Customer phones shipped to Fonality)
      1. Shipped to and from Fonality at customer's expense
      2. Re-provisioning costs $100.00 per attempt per phone (see #6 "Each Attempt is Billable" below)
   2. Remote re-provisioning of customer phones
      1. Customer must email us the make, model and MAC address of each phone via the [Supportal]
      2. Once the request is received, Fonality Support will arrange an appointment. Please note that requests must be made at least three business days in advance. Request entered after 2:00 PM PT will be counted as the next business days. No weekend appointments are available
      3. Remote re-provsioning pricing is $500.00 base price + $100.00 per phone per attempt (see #6 "Each Attempt is Billable" below)

   Example: To remotely re-provision 4 phones, the cost is $500 + $400 = $900.00

6. Each Attempt is Billable: Fonality will charge the reprogramming fee for EACH attempt to reprogram a customer supplied Phone. For example, we try to re-provision 10 phones, and we are only able to reprogram 8 of them for whatever reason, we will charge the fee for 10 phones. We do not guarantee that every phone can be reprogrammed.
7. Fonality will re-provision *ALL* the phones at one time. This means the customer must ship all the phones together or send all MAC address of remote phones to be re-provisioned.
8. Each phone provisioned to a PBXtra must have an Annual Software Maintenance and Support Agreement. Please review the Annual Software Maintenance and Support Pricing section on the Support page of the Fonality website for pricing.

About Cisco 7960 Phones

1. Fonality will only attempt to provision a Cisco 7960 when all of the following are true:
   1. the customer is already using the 7960 on an Asterisk box
   2. the 7960 is using the SIP protocol (not the Cisco native Skinny protocol)
   3. the version of SIP firmware they are using is 7.2. This is pretty rare, but it does happen.
2. Fonality does in some cases allow customers to send us in their Cisco 7960s. To determine if the phones qualify, contact your sales person.
3. Some versions of Ciscos are locked and therefore we can never re-provision them. We mitigate this frustration by first asking a potential customer to read a model number off the bottom of their Cisco phones to us to verify that this model number is re-provisionable.