User:syamasaki

SUPPORT AGREEMENT

http://pbxtra.fonality.com/support-agreement.html

...

INSTALLATION APPOINTMENTS

x8799

MAIN

877 366 2548

Aastra Tech Support

800 574 1611

CUSTOMER SERVERS CONFIGURATIONS

114603     Brian's test server #1

100560     Brian's test server #2

2575        test server

3025        test server

4487        T1, Analog (2 FXS)

4688        T1,Analog w/fax sync

4342        Voip

4747        T1,Polycom

4737        Voip, backup server

1709        Digium, 4 port analog

131143    BRI

4691        4 port FXO

4415        4 T1, 1-3 -->carrier, 4-->Channel bank

3218        T1, 2 FXO, 2 FXS

Cbeyond    2083, 3934,4299,4391

1811        IAX2, voicepulse

4922         T1, T1 -->Rhino 8FXS  (white crossover cable)

124128    2 T1, analog 8 FXO 

128622    T1, 4 FXS

Beta        1482,1811, 2672

1797        Digium T1

4973         T1, 8FXS, 4FXO

109520     bandwidth, with outbound CID

PHONES

Aastra 480i            10.10.10.150

Aastra 9133i          10.10.10.180

Polycom 601          10.10.10.80

Polycom 321          10.10.10.127

Polycom 560          10.10.10.66

Cisco 7960             10.10.10.1

swissvoice             10.10.10.246

/tftpboot

0004f202f505.cfg     <---lowercase ~ Polycom

00085D1867D1.cfg   <---caps          ~Aastra

PHONE LOGFILES

/var/log/tftp.log    <--Aastra phones

/var/log/xferlog     <--Polycom phones

MAILBOX

8500   <--Dial mailbox

8002   <--select mailbox

5051   <--password

5      <--replay

4      <--previous

6      <--next

7      <--delete

FIRMWARE

Polycom:

/tftpboot/polycom/firmware/1.6.6

/tftpboot/polycom/firmware/2.2

Aastra:

/tftpboot/aastra/1.4.2.3000

VOICEMAIL PROMPTS

/var/lib/asterisk/sounds/voicemail/default


VOICE USER MAILBOX

/var/spool/asterisk/voicemail/default/

chmod 755

chown nobody:nobody

VOICE PROMPT SOUNDS

/var/lib/asterisk/sounds

APACHE

          /usr/local/apache/logs/error_log     <--logfile

/usr/local/apache/bin/                    <--start/stop

./apachectl stop

./apachectl startssl

elinks 127.0.0.1                                <--test if apache is up

ACD REPORTS

/var/log/asterisk/cdr-csv/

ACD RECORDINGS

/var/spool/asterisk/monitor

DIALPLANS

/etc/asterisk/fonality

MUSIC ON HOLD

/var/lib/asterisk/mohmp3/one/

/var/lib/asterisk/mohmp3/two/

HUD
          /usr/local/fonality/hud/

VPN

telnet vpn1.trixbox.com 8000      <--test if tunnel is up
  .........................................................................................................

AASTRA SPEEDDIAL CALL PARKING

This is a custom setting that is unsupported, but this is how you would
accomplish your task.

1. The system treats x9000 as CALL PARKING, so you can create a speed
dial for x9000, but you still need to transfer to it.
2. First obtain your phone IP address by pressing the OPTIONS button.
Select option #11 PHONE STATUS, Press SHOW, Press IP ADDRESS.
3. Next, put the IP address into a web browser. Login to the Aastra
control panel using login/password. admin/22222
4. Navigate to OPERATIONS/SOFTKEYS and XML
5.
TYPE=speeddial
LABEL=park
VALUE=9000
LINE=2
Checkbox IDLE,CONNECTED,INCOMING,OUTGOING
Save Settings
...
Verify that
ADVANCED SETTINGS/NETWORK/PRIMARY DNS is set to your server IP 10.2.1.15
Verify that
ADVANCED SETTINGS/CONFIGURATION SERVER/
Blank out TFTP server
set ALTERNATE TFTP server to 10.2.1.15, ALT TFTP enabled.
Save Settings
...
To park the call:
1. While you have a call on the line, Press XFER <--To transfer the call
2. Press the PARK speeddial button

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SOFTPHONES

using SOFTPHONE001:

USERNAME                                 SOFTPHONE001

PASSWORD                                 <extension>

AUTHORIZATION USERNAME      SOFTPHONE001

DOMAINE                                    s4804x.pbxtra.fonality.com

...

using MAC 0004F21D3C7C:

USERNAME                                 0004F21D3C7C

PASSWORD                                 0004F21D3C7C

AUTHORIZATION USERNAME      0004F21D3C7C

............................................................................................................

CISCO 1700 ROUTER /remote issue

DISABLE SIP ALG

SIP FIXUP OFF

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INSTALL HUD

/var/adm/bin/prov_menu.pl

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ASTWATCH

kill -9 sid                               <---stop astwatch

/var/adm/bin/astwatch.pl   <---start

...

 POLYCOM

468*     <---factory reset , 501 601

1357     <---factory reset 330

....

Aastra

1#        <---web recovery mode

Retrieve phone IP and put in BROWSER

9133i.st     <---phone firmware

<server IP>

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PHONE MANUALS

http://help.pbxtra.com/IP_Phones/Qui...ference_Guides

...

UBUNTU NETOWORK HARDWARE MATRIX

https://wiki.ubuntu.com/HardwareSupport

NICS

https://wiki.ubuntu.com/HardwareSupp...edNetworkCards

https://wiki.ubuntu.com/HardwareSupp...workCardsIntel

 

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du -h --max-depth=2                     <---isolate large files on system

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 HUD3

/etc/asterisk/hud3.0/u3.xml                  <---same as users.xml

 /var/log/fonality/hud3.0/hud3.0.log     <---logfile for hud3 issues

Run from tech or web11

         o Run /var/adm/bin/generate_u3_xml.pl <sid>    <---users
         o Run /var/adm/bin/generate_p3_xml.<wbr/>pl <sid>    <---permissions