Music on hold
Table of contents
Troubleshooting:
New playlist created, now hold music doesn't work
I created my own music on hold playlist, and deleted playlist 'one'. Now I don't hear any music on hold.
Solution:
The PBX uses playlist 'one' by default. To use another playlist, You must set a Playlist within a Submenu. See How to: Music-on-Hold.
We recommend uploading your music to playlist 'one', and using additional playlists only if you need different music for different menus.
Custom music won't play
When I upload custom hold music, I can't get it to play. But the default fpm-calm-river.mp3 [right-click, save target/link] plays fine, if I select it.
Solution:
The MP3 file you uploaded is not in the correct format. Music-on-hold must be in this file format: Constant bit rate, 128Kbps, stereo MP3, 20MB max.
To check it (in Windows), right-click on the file and select "Properties...". Select the Summary tab, and click the "Advanced >>" button. Refer to the screenshot on the right.
For tips on correcting this, please see:
u. Editing WAV/MP3 files with Audacity
- Tag page
- What links here
