HUD

 

Please visit http://www.fonality.com/support

if you prefer using live chat support or self help guides!  

 

Welcome!

Welcome to HUD!  Please review the information provided in this page to enchance business productivity utilizing the HUD Unified Communication application.

What does HUD do?

First - please feel free to view a couple short videos about how HUD fits in today's business:

... for SOHO Customers

... for the Call Center

Help!

Please watch the video embedded in this page to learn how to quickly access help for any component of HUD:

Get Help!

Don't have time for a video? Take a look at our Visual Breakdown of the HUD functions!

What is HUD exactly?

HUD is Fonality's Unified Communication software application which brings all of the power and control of a traditional operator switchboard right to the desktop.

hud3pe.jpg

Using HUD, Fonality customers have the ability to:

  • See the current status of other employees (on the phone or off, available for chat, type of current call, etc.)
  • Drag-and-drop to transfer calls
  • Click to leave a voicemail
  • Send SMS
  • View Call Queue Statistics
  • Check their own Voicemail
  • Much, much more...

All of the options listed above are permissible via the Extensions --> groups tab of the Fonality Control Panel.  Administrators can control virtually every aspect of the HUD Client with one exception:  HUD Chat is available for everyone and cannot be turned off.

How to install HUD?

How do I install HUD Client?


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