HUD 3.0

Welcome!

Welcome to HUD3!!!  You may be wondering how to use this new application you've purchased to enchance your business productivity.

What does HUD do?

First - you might want to view a couple short videos about how HUD fits in your business:

... for SOHO Customers

... for the Call Center

Help!

Then, you might be asking yourself, "how do I use all these features?  I have no idea what they do!"  Watch the video embedded in this page to learn how to quickly access help for any component of HUD:

Get Help!

What is HUD exactly?

HUD serves as Fonality's flag-ship software application bringing all of the power and control of a traditional operator switchboard to your desktop.

Using HUD, Fonality customers have the ability to:

• See the current status of other employees (on the phone or off, available for chat, type of current call, etc.)
• Drag-and-drop to transfer calls
• Double-click to leave a voicemail
• Send SMS
• View Call Queue Statistics
• Check their own Voicemail
• Much, much more...

All of the options listed above are permissible via the Extensions --> groups tab of the PBXtra Admin Panel.  Administrators can control virtually every aspect of the HUD Client with one exception:  HUD Chat is available for everyone and cannot be turned off.

How do I install it?

How do I install HUD Client?