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Page last modified
19:41, 4 Sep 2008 by tmerritt
Fonality Knowledge Base - Welcome! > A.C.D. - Queues > How do I login my ACD agents?

How do I login my ACD agents?

To login in your ACD Agents, please perform the following steps from the Agent's IP Phone (including softphones):

  1. Dial *54 (Remember that *54 = *LI or LOG IN)
  2. Enter the Agent's extension number + #
  3. Enter the Agent's voicemail password (numeric only) + #
  4. The PBXtra will say 'Agent logged in'
  5. Your Agents are now ready to receive calls from any queue where they are a member

To log agents out of all queues:

  1. Dial *56 (Remember that *56 = *LO or LOG OUT)
  2. Enter the Agent's extension number + #
  3. Enter the Agent's voicemail password (numeric only) + #
  4. The PBXtra will say 'Agent logged off'
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